Services

Chaperone Policy

Chaperone Policy

 

Church Road  Surgery is committed to provide a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

 

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one if required.  This chaperone may be a family member or friend.  On occasions you may prefer a formal chaperone to be present, i.e.

a trained member of staff.

 

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way.  Where this is not possible we will endeavour to provide a formal chaperone at the time of request.  However, occasionally it may be necessary to reschedule your appointment.

 

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

 

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact our Surgery Manager or ask at Reception.

CRS Chaperone Policy Updated May 2022.doc

Dignity and Respect Policy

Church Road Surgery has a strong and long-standing commitment to equality, diversity and inclusion and to promoting a positive culture which celebrates difference, challenges prejudice and ensures fairness. 

This policy sets out the Practice provision to ensure that patients are afforded privacy and dignity, and are treated respectfully, in all appropriate circumstances where there is the potential for embarrassment or for the patient to feel “ill at ease”.

 

The requirement to respect patients is the responsibility of all staff, not just those in direct clinical contact with the patient.

 

Vulnerable patients in this respect may include:

  • Elderly
  • Infirm
  • Disabled
  • Those with racial or cultural beliefs
  • Illiterate
  • Homeless / no fixed abode
  • Those with specific conditions
  • Patients with communication difficulties
  • Those patients with gender requirements
  • Those known to staff / known by staff
  • Family members
  • Patients from minority groups

 

CRS - Dignity and Respect Policy.docx