Appointments

Pre-bookable appointments with a doctor are available to book 14 days in advance. These can be booked online or by telephone 0121 411 0344.

On the Day appointments are available to book from 8.00am on the day by telephone or at the front desk. This is the time that all the on the day appointments for both morning and afternoon, are released. The earlier you ring, the more choice of appointment times you will have.

If you ring before 10:00 you will be offered an available routine morning or afternoon appointment. Once all the on the day appointments have been booked, you will be advised of this and you may be offered a pre-bookable appointment for another day or asked to ring back the following day.

If you have a medical emergency that means you need to be seen on the day, please inform the receptionist as there are some appointments specifically reserved for clinical emergencies. If however the doctor considers your problem is not a clinical emergency, then the doctor may ask you to re-book for another day/time.

These are only available following a telephone triage conversation with a GP. Please call the surgery e between 8:00am-6:30pm. Calls made to the surgery outside of these times will be transferred to Badger, our Out of Hours service.

Please let us know if you need to cancel an appointment either online or by calling us.

How Do I Arrange A Home Visit?

Our doctors will typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we only visit you at home if your condition means you cannot attend the surgery.

Please ring 0121 411 0344 before 11.00 am to arrange a visit. Please be prepared to tell the receptionist about your condition, give an up to date telephone number, the doctor can then telephone you to see if it would be better for you to come to the surgery to be seen immediately or in more urgent cases a home visit. Home visits are normally made after 1:30pm.

When the surgery is closed and urgent medical assistance is needed the surgery telephone system will transfer you to the duty doctors at BADGER Medical Centre.