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Welcome to Church Road Surgery

Church Road Surgery, Aston, offers a high standard of care in a friendly environment. We pride ourselves on the personal attention we provide.

We are a training practice committed to excellence. We often accommodate medical students and trainee doctors.

Additional languages spoken at our Practice include Hindi, Punjabi and Urdu.

Opening Times

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Transition to Birmingham and Solihull ICB

Website update: July 2022

Following the passage of the Health and Care Act 2022, we now form part of the Birmingham and Solihull Integrated Care Board (ICB).

 You should not notice any difference in the GP service you receive, as this recent change is mostly related to the contracts which practices hold. Existing pathways and services will remain as they are currently.

 If you have any queries about your GP service which we at the practice are unable to resolve, please email contactus.bsolccg@nhs.net

From 1 July 2022 there will be an NHS reorganisation. Clinical Commissioning Groups (CCGs) will be abolished across England and replaced by Integrated Care Boards (ICBs).

Each ICB will become responsible for commissioning most of the hospital and community NHS services in their local area. This involves deciding which health services are needed to meet the needs of local people, and ensuring that the NHS provides them.

 

As part of this change, practices in West Birmingham – which are currently part of Black Country and West Birmingham CCG – will join the new Birmingham and Solihull ICB, and there will be a separate ICB covering the Black Country (Dudley, Sandwell, Walsall and Wolverhampton). This is because the Government would like ICBs to be more closely linked to local council boundaries.

 

Church Road Surgery will be joining Birmingham and Solihull ICB. You should not notice any change in the care you receive, since it will mainly mean that we hold our NHS contracts with a different organisation. There will be some changes if you wish to make a complaint or ask a question about local NHS services, as you will need to contact the new ICB instead of the old CCG. We will update our website and other information when the change happens, so that you can contact the right organisation if you need to.

If you have any questions about this change, please email bcwbccg.time2talk@nhs.net or call 0121 612 4110 and they will be pleased to help.

One Health and Care

One Health and Care: your local shared care record

Have you ever been referred to a health or care provider and found yourself answering lots of questions about your medical history – things like what medicines you take and whether you have any allergies?

You may wonder why they don’t already have this information from your GP or other services you’ve been in contact with. The reason is because different health and care providers use different computer systems to record your details. Because these systems don’t talk to each other, organisations can’t always see the same information your GP can.

But that is all changing with the introduction of One Health and Care, a confidential NHS shared care record for the Black Country and West Birmingham, and neighbouring areas.

One Health and Care will enable professionals who are directly involved with your care to see relevant information about the care and treatment you’ve had across all local services.

This means you only need to tell your story once, and those caring for you have instant access to all the information they need to treat you in the fastest, safest and most effective way.

For more information about One Health and Care, including how the NHS and its partners keep your data safe, please visit one-health-care.net

Coronavirus

Monkey Pox

 

Monkeypox

Monkeypox is a rare infection that's mainly found in parts of west or central Africa. There have been some recent cases in the UK, but the risk of catching it is low.

How you get monkeypox

Monkeypox can be caught from infected rodents (such as rats, mice and squirrels) in parts of west and central Africa.

You can catch monkeypox from an infected animal if you're bitten or you touch its blood, body fluids, spots, blisters or scabs.

It may also be possible to catch monkeypox by eating meat from an infected animal from central or west Africa that has not been cooked thoroughly, or by touching other products from infected animals (such as animal skin or fur).

Monkeypox can also spread from person to person through:

  • touching clothing, bedding or towels used by someone with the monkeypox rash
  • touching monkeypox skin blisters or scabs (including during sex)
  • the coughs or sneezes of a person with the monkeypox rash

Monkeypox in the UK

Although more people have been diagnosed with it recently, only a small number of people in the UK have had monkeypox and the risk remains low.

You're extremely unlikely to have monkeypox if:

  • you have not been in close contact (such as touching their skin or sharing bedding) with someone who has monkeypox or has monkeypox symptoms
  • you have not recently travelled to west or central Africa

Anyone can get monkeypox. Currently most cases have been in men who are gay, bisexual or have sex with men, so it's particularly important to be aware of the symptoms if you're in these groups.

NHS Friends and Family

Zero Tolerance Behaviour

We understand you as our patients can get frustrated with appointment and waiting times. This coupled with busy waiting rooms as well as your own or your loved ones health issues.

However, we at the surgery always aim to meet your expectations, invariably there maybe cases with emergencies and complex cases, or phone calls that need urgent attention.

The Practice has noticed an increase in abuse Staff are receiving from patients and so we felt we needed to address this and remind patients that we operate a Zero Tolerance Policy.

· This Practice considers aggressive behaviour to be any personal, abusive and aggressive comments, cursing and/or swearing, physical contact and aggressive gestures.

· No abuse of staff is acceptable whether verbal or physical. All abuse will be reported to the Practice Manager.

· All physical abuse of any of our staff by our patients is reported to the police. The patient will then be removed immediately from our list. We will also inform the health authority who will inform the patient of the need to register with a new Doctor. In these circumstances, we are obliged to see the patient if they come into the surgery for a further seven days.

· Any physical abuse by a patient of another practice will be reported to the police by the Practice Manager and to the patient's own practice. A request for action will be made in all cases. Any incident of verbal abuse whether in person or on the telephone, will be reported immediately to the Practice Manager.

 

Patients are advised that any personal, abusive, aggressive comments, cursing and/or swearing, physical contact and aggressive gestures may lead to your removal from our list.

 

How can you help:

· Treat all members of staff with dignity and respect. It is NOT the receptionist’s fault that we are currently very short of appointments

· Only request appointments when you genuinely need too- you can obtain advice regarding minor ailments from the pharmacist or 111

· Home visits are for the truly housebound patients

· Please do not wait until you have run out of medication. You can order your medication 7 days prior to you running out and be aware it takes 48 hours for processing.

· Cancel any unwanted appointments

· Appointments are currently through a combination of telephone and face to face.

 

Remember your GP surgery is working harder than ever to meet your expectations. COVID has provided an unprecedented challenge, so please support us as we aim to restore services to normality